Swipe for the solution
Our plans are priced per user and include all the essential services you need to keep your team running smoothly, core platform management, regular updates, and standard support.
On top of that, each package comes with a monthly credit allowance you can spend on specialized add-on services . As you move up through our tiers you unlock more credits each month, so the larger your package, the more flexibility you have to tailor extra services to your needs.
Service | Essential | Assisted | Fully Supported |
---|---|---|---|
Support & Maintenance | |||
System & integrations health check-ups | — | bi-annually | quarterly |
System upgrades | annually | annually | annually |
Helpdesk support tickets | 5 tickets annually | 10 tickets annually | 10 tickets annually |
Custom feature integrations | on demand | ||
Fix integration issues | on demand | ||
Training & On-Demand Coaching | |||
Training sessions (max 10 people) | — | annually | bi-annually |
Coaching hours (reactive & proactive) | — | 8 hours annually | 16 hours annually |
Reporting & Analytics | |||
Usage consultation | — | annually | bi-annually |
Analytics consultation | — | annually | bi-annually |
Usage report | annually | bi-annually | quarterly |
Analytics report | annually | bi-annually | quarterly |
Forecasting & predictive analysis | bi-annually | quarterly | monthly |
Documentation & Quality | |||
User feedback collection | — | annually | bi-annually |
Data quality audit | annually | bi-annually | quarterly |
Blueprint documentation | on demand | ||
Dashboard Services | |||
Dashboard requirements gathering | — | annual workshop | annual workshop |
Standard dashboard creation | one included | one included | one included |
Custom dashboard design & setup | on demand | ||
Dashboard maintenance | annually | bi-annually | bi-annually |
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